Terms and Conditions
Effective Date: February 16, 2025
Introduction
Welcome to Firefly Artificial Intelligence Services LLC ("Firefly Artificial Intelligence Services LLC," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our AI-powered customer engagement solutions, including but not limited to AI call-back employees, AI chatbots, automated workflows, business analytics, CRM, appointment scheduling, and all related services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not accept them, you must immediately stop using Firefly Artificial Intelligence Services LLC.
Eligibility
To use Firefly Artificial Intelligence Services LLC, you must:
Be at least 18 years old.
Have the authority to enter into a binding contract on behalf of your business.
Provide accurate business and payment information when registering.
Service Usage
3.1 Account Registration & Responsibilities
You must create an account to access our Services.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify Firefly Artificial Intelligence Services LLC immediately if you suspect unauthorized account access.
3.2 Acceptable Use
By using Firefly Artificial Intelligence Services LLC, you agree not to:
Use our Services for illegal, fraudulent, or unethical activities.
Violate any applicable data protection, privacy, or consumer rights laws.
Exploit, reverse-engineer, or tamper with our AI systems.
Misrepresent your business when using Firefly Artificial Intelligence Services LLC’s AI solutions.
3.3 AI Capabilities & Limitations
Firefly Artificial Intelligence Services LLC’s AI employees and chatbots enhance customer engagement but do not replace human oversight. You are responsible for reviewing and monitoring AI-generated interactions.
Firefly Artificial Intelligence Services LLC is not liable for business losses, legal issues, or reputational harm caused by AI miscommunications or incorrect information.
AI functionality depends on the quality and accuracy of training data. Firefly Artificial Intelligence Services LLC does not guarantee flawless AI performance.
Subscription, Pricing & Payment
4.1 Pricing & Industry-Specific Plans
Firefly Artificial Intelligence Services LLC offers tiered subscription plans, including industry-specific pricing:
Sales Team Plan (Real Estate, Insurance, & Related Sales Professions):
$95 per salesperson per month or $1026 per salesperson per year. Businesses must enroll all salespersons in the organization.
Standard Business Plan:
$495 per month or $5495 per year for businesses outside the sales industry.
Firefly Artificial Intelligence Services LLC reserves the right to determine plan eligibility based on business type.
4.2 Billing & Payment
All payments are due at the beginning of each billing cycle and are non-refundable.
If payment is declined, access to Services may be suspended until full payment is received.
Customers on annual plans who cancel early will not receive a prorated refund.
4.3 Price Adjustments
Firefly Artificial Intelligence Services LLC reserves the right to change pricing at any time with prior written notice. Price changes will take effect at the next billing cycle for existing customers.
Pricing and Custom Agreements
5.1 Standard Pricing
The standard pricing for Firefly Artificial Intelligence Services is listed on our website and reflects the base rates for our AI solutions.
5.2 Custom Pricing & Discounts
Firefly Artificial Intelligence Services may, at its sole discretion, offer customized pricing, discounts, or promotional rates to certain clients based on individual agreements. These negotiated rates do not alter the standard pricing listed on our website and are provided on a case-by-case basis.
5.3 Non-Transferable Agreements
Any custom pricing or negotiated rate applies solely to the client to whom it was offered and may not be transferred, shared, or extended to other parties unless explicitly agreed upon in writing.
5.4 Limited-Time & Conditional Offers
Firefly Artificial Intelligence Services reserves the right to modify, revoke, or adjust any special pricing agreement at any time, subject to the terms outlined in the individual agreement with the client.
5.5 Transparency & Compliance
All pricing agreements will be documented in writing to ensure clarity and mutual understanding. Clients acknowledge that negotiated rates are offered at Firefly Artificial Intelligence Services’ discretion and do not imply a permanent reduction in standard pricing.
Free Trial & Cancellation
Firefly Artificial Intelligence Services LLC offers a free trial (30-60 days) with no obligation.
To continue using Services after the trial, you must select a paid plan and enter billing information.
Cancellation requests must be submitted in writing before the next billing cycle to avoid automatic renewal.
Firefly Artificial Intelligence Services LLC does not offer refunds for partial billing cycles or unused Services.
Data Privacy & Security
Firefly Artificial Intelligence Services LLC follows industry standards to secure data, but absolute security is not guaranteed.
Firefly Artificial Intelligence Services LLC may store call and chat logs for AI training and service improvement purposes, subject to our Privacy Policy.
Customers are responsible for ensuring compliance with data protection laws when using Firefly Artificial Intelligence Services LLC’s AI solutions.
Technical Support & Service Updates
Firefly Artificial Intelligence Services LLC provides ongoing technical support via phone, email, and chat.
We continuously update our AI models to improve performance and reliability.
Scheduled maintenance may result in temporary service disruptions, for which Firefly Artificial Intelligence Services LLC is not liable.
Limitation of Liability
Firefly Artificial Intelligence Services LLC is provided "as is" without warranties of any kind.
9.1 Firefly Artificial Intelligence Services LLC is not liable for:
Business losses due to AI miscommunications, system downtime, or service disruptions.
Any indirect, incidental, or consequential damages arising from the use of our Services.
Customer dissatisfaction with AI-generated responses or interactions.
Termination of Services
10.1 Firefly Artificial Intelligence Services LLC reserves the right to:
Suspend or terminate Services for non-payment or breach of these Terms.
Refuse service to businesses engaging in unlawful or deceptive practices.
Modify or discontinue Services at any time, with reasonable notice.
10.2 Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California.
Any disputes shall be resolved through binding arbitration in California.
10.3 Changes to Terms
Firefly Artificial Intelligence Services LLC may update these Terms at any time, without notice provided to users.
Continued use of Services after updates constitutes acceptance of the revised Terms.
Contact Information
For questions regarding these Terms, contact us at:
📧 Email:
📞 Phone:
(909) 728-3919
By using Firefly Artificial Intelligence Services LLC, you acknowledge that you have read, understood, and agreed to these Terms.
