Privacy Policy

Effective Date: February 2, 2025

Firefly Artificial Intelligence Services LLC ("Firefly," "we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal and business information when you use our AI-powered customer engagement services, including but not limited to AI call-back employees, AI web chat, automated workflows, business analytics, CRM, and appointment scheduling (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

When you use Firefly, we collect various types of information to provide, improve, and secure our Services.

1.1 Personal & Business Information

We collect the following information when you register, subscribe, or interact with our Services:

  • Name, email address, phone number, and business details.

  • Payment and billing information for subscription processing.

  • Account login credentials and security preferences.

1.2 Usage Data & Communications

We collect:

  • Customer interactions with our AI call-back system and AI web chat.

  • Call logs, messages, transcripts, and engagement analytics.

  • User behavior data, including feature usage and service interactions.

1.3 Device & Technical Information

We collect:

  • IP address, browser type, operating system, and device identifiers.

  • Cookies and tracking technologies for analytics and service enhancements.

2. How We Use Your Information

We use collected data to:

  • Provide and improve our AI-powered Services.

  • Automate customer engagement and optimize workflows.

  • Process payments and manage billing securely.

  • Analyze business performance and generate reports.

  • Enhance security, prevent fraud, and comply with legal obligations.

  • Conduct research and development to enhance our AI models.

  • Personalize the user experience and improve service efficiency.

3. Data Sharing & Third-Party Services

We do not sell or share personal data with third parties for marketing purposes. However, we may share data with:

3.1 Service Providers

We may disclose data to trusted vendors who assist us with:

  • Payment processing (e.g., Stripe, PayPal, or equivalent services).

  • Cloud hosting, analytics, and cybersecurity solutions.

  • Customer support and communication platforms.

3.2 Legal Compliance & Protection

We may disclose data if required by law or necessary to:

  • Comply with legal obligations, court orders, or regulatory requirements.

  • Protect the rights, security, or property of Firefly, users, or the public.

  • Investigate or prevent fraudulent or illegal activities.

4. Data Security & Retention

4.1 Security Measures

We implement industry-standard security protocols, including:

  • Encryption of sensitive data during transmission and storage.

  • Secure access controls and authentication mechanisms.

  • Regular security assessments and threat monitoring.

4.2 Data Retention

We retain data only for as long as necessary to:

  • Provide Services and fulfill contractual obligations.

  • Meet legal, regulatory, and business requirements.

  • Improve our AI models and customer experience.

  • If you terminate your account, data may be retained for a period to meet legal obligations before being permanently deleted.

5. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access, update, or delete

  • your personal information.

  • Request a copy

  • of your stored data.

  • Opt-out of data collection

  • (e.g., tracking technologies and cookies).

  • Withdraw consent

  • for data processing where applicable.

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Firefly uses cookies and similar tracking tools to enhance user experience and analyze performance. You can manage your cookie preferences through your browser settings. Disabling cookies may impact Service functionality.

7. Third-Party Links & Integrations

Our platform may contain links to third-party websites or integrate with external services. Firefly is not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services or legal requirements. Significant updates will be communicated via email or platform notifications. Continued use of our Services after updates constitutes acceptance of the revised policy.

9. Contact Information

For privacy-related inquiries or concerns, please contact us:

📧 Email:

[email protected]

📞 Phone:

(909) 728-3919

By using Firefly’s Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as outlined above.